Frequently asked questions

Can't find the answer you're looking for? Reach out to our customer support team.

What is AskJack?
AskJack, your AI-powered assistant, is a productivity booster for your entire company. It enables your employees to answer their questions with speed and precision. By leveraging your company's documents, such as your employee handbook, policy documents, standard procedures, and more, AskJack harnesses the power of Generative AI to deliver the most accurate answers. Whether it's in Slack or Teams, AskJack is there, enhancing your employees' efficiency by providing the answers they need, when they need them.
How does AskJack work?
AskJack relies on the data you provide to answer your employee's questions. When you connect AskJack to your data sources, it indexes the data and uses it to answer questions. AskJack uses Generative AI to provide the most accurate answers to your questions. Then, in our web app or your team messaging app (i.e., Slack or Teams), you can ask AskJack questions, giving you the most accurate and precise answer.
Does AskJack use Generative AI?
Yes, with AskJack, you can trust that you're getting the most accurate answers. We achieve this by leveraging Generative AI and exclusively utilizing your data, which helps us avoid common AI errors. Rest assured, your answers are reliable and precise. Currently, we partner with OpenAI as our generative AI provider.
How long does it take to get started with AskJack?
Getting started is incredibly fast and easy. You can get started in less than 5 minutes. Sign up for an account, connect your data sources (or upload files), install the Slack or Teams app, and ask questions. It's that easy!
Is my data safe?
Yes! Your data is safe with us. First, AskJack only has access to what you expressly grant. Second, we use industry-standard security practices to keep your data safe. We use encryption at rest and in transit and have regular security audits. We take your data security seriously. We prioritize the protection and privacy of your data. We are working towards obtaining SOC 2 Type II certification to demonstrate our commitment further. This rigorous auditing process will validate our adherence to the highest data security standards and operational effectiveness. Stay tuned for updates on our progress.