Privacy Policy

Last Updated: December 8, 2024

1. Introduction
We, Crafted Labs, respect the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and applications.

2. Information Collection
We collect personal information such as your name, email address, and other contact details when you register, make a purchase, or interact with our services. Additionally, when you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses.

3. Use of Your Information

  • To provide, operate, and maintain our services.
  • To improve, personalize, and expand our services.
  • To communicate with you, either directly or through one of our partners, for customer service, updates, and other informational purposes.
  • To send communications and marketing to your email or home address as described above.

Customer data accessed through third-party integrations (including but not limited to Google Workspace APIs, Notion, and Confluence) is strictly used for displaying and processing content within our application's functionality. We do not use integration data to train AI models.

4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties (sub-processors) who assist us in operating our website, conducting our business, or serving you, as long as those parties agree to keep this information confidential.

Sub-processors
We work with third-party service providers (sub-processors) to assist in providing our services. These sub-processors process personal data on our behalf and are bound by contractual agreements to protect your data in accordance with this privacy policy and applicable laws. A list of our current sub-processors and the services they provide can be found here. This includes sub-processors who use cookies and similar technologies to collect and process data for marketing purposes as described above.

5. Data Retention and Deletion
We maintain clear retention periods for different types of data:

  • Integration Data: All data accessed through third-party integrations (Google Workspace APIs, Notion, Confluence, etc.) is deleted immediately upon disconnection of the integration or removal of access permissions.
  • Account Data: We retain account information for 60 days after account expiration or cancellation. You can request immediate deletion of your account data at any time by contacting support.
  • Backup Data: System backups are retained for a maximum of 7 days and are automatically purged according to our retention schedule.

Exceptions: We may retain certain data longer if required for legal compliance, active investigations, or financial record-keeping. Additionally, we may retain anonymized aggregate data for analytics purposes.

6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. All stored data, including backups, is encrypted both in transit and at rest using industry-standard encryption protocols. Access to data storage systems is restricted to authorized personnel only, and role-based access controls (RBAC) are implemented to ensure that users have the minimum necessary access to perform their job functions. Access to data storage systems is continuously monitored and logged to detect any unauthorized access or anomalies.

7. Changes to This Privacy Policy
We reserve the right to make changes to this privacy policy at any time. We will notify you of any changes by posting the new privacy policy on this page. If there are significant changes to how we handle your personal data, we will notify you directly via email or through a prominent notice on our website.

7. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@askjack.io.