Sub-processors

Last Updated: May 15, 2024

To provide our services efficiently and securely, Crafted Labs utilizes a number of trusted third-party service providers, known as sub-processors. These sub-processors assist us in various functions such as payment processing, cloud hosting, analytics, and user experience improvement. Below is a list of our current sub-processors, the services they provide, and the types of data they process.

1. Stripe

  • Service Provided: Payment Processing
  • Data Processed: Payment information, billing details
  • Security Measures: PCI-DSS compliant, encryption at rest and in transit

2. Microsoft Azure

  • Service Provided: Cloud Hosting and Infrastructure
  • Data Processed: User data, application data, backups
  • Security Measures: SOC 2 compliant, ISO/IEC 27001 certified, encryption at rest and in transit

3. HotJar.com

  • Service Provided: Analytics and User Feedback
  • Data Processed: User behavior data, session recordings, heatmaps (no personal or company data)
  • Security Measures: GDPR compliant, data anonymization, encryption at rest and in transit

4. UserFlow.com

  • Service Provided: User Onboarding and Product Tours
  • Data Processed: User behavior data, interaction data (no personal or company data)
  • Security Measures: GDPR compliant, data anonymization, encryption at rest and in transit

5. UseFathom.com

  • Service Provided: Privacy and GDPR-compliant Web Analytics
  • Data Processed: Website usage data, aggregated analytics (no personal or company data)
  • Security Measures: GDPR compliant, data anonymization, encryption at rest and in transit

5. RB2B.com

  • Service Provided: Website visitor identification for US based visitors only.
  • Data Processed: Website usage and cookies data.
  • Security Measures:Read about their information security and data security.

Data Protection and Security
All our sub-processors are contractually bound to adhere to strict data protection and security standards to protect your information. We conduct regular reviews and audits to ensure compliance with our data protection policies.

Changes to Sub-processors
We will update this page to reflect any changes to our sub-processor relationships. If there are significant changes, we will notify our users directly via email or through a prominent notice on our website.

Contact Us
If you have any questions about our sub-processors or how your data is handled, please contact us at support@askjack.io.